Returns

• Can I Return My Item? Yes, you can return items within 3 days of purchase. The item must be in its original condition, with tags attached, and you must have the receipt or proof of purchase.
• What Items Cannot Be Returned? Some items, like clearance items, underwear, and swimwear, cannot be returned. Check the item details or contact us for more information.
• How Do I Return an Item? Visit our website, go to the Return and Exchange page, and fill out the form. Our team will contact you after you submit it.

Exchanges

• Can I Exchange My Item? Yes, you can exchange items within 3 days if they are not worn or washed and still have the tags attached. Exchanges depend on stock availability.
• How Do I Exchange an Item? Visit our website, go to the Return and Exchange page, and fill out the form. Our team will contact you. If the item is out of stock, you can get store credit or a refund.

Refunds

• How Will I Get My Refund? Refunds will go to the original payment method. If you used a credit card, it may take 7-14 business days to show on your statement.
• Can I Get Store Credit? Yes, if you prefer, we can give you store credit to use for future purchases.

Shipping Costs

• Do I Pay for Return Shipping? Yes, you must pay for return shipping unless the item was damaged or incorrect.
• Can I Get My Original Shipping Fee Back? No, original shipping fees are non-refundable.

Damaged or Incorrect Items

• What If My Item Is Damaged? Contact us right away. We will tell you how to return the item and send you a replacement or refund.
• What If I Got the Wrong Item? Contact our customer service team to return the wrong item and get the correct one.

Contact Us

If you have questions or need help with returns or exchanges, contact us:

• Address: No 99, Sirisewana Watta, Gopallawa, Gokarella, Kurunegala
• Email: onlinethogakade@gmail.com
• Phone: +94 37 2061075 | +94 77 2813232

Opening Hours

Monday to Friday: 8:30 am – 5:30 pm
Saturday: 8:30 am – 12:30 pm